Social Media Monitoring
Hear every mention across social
Conversations about your brand happen whether you're listening or not. We monitor social platforms so you catch mentions, sentiment, and issues as they happen.
Listening
Mention captured
Spike detection
Overview
What this service does
Social platforms are where brand conversations move fastest and where small issues can escalate in hours. Social listening is how you stay ahead of those conversations instead of discovering them after they've spread.
We monitor mentions, hashtags, and sentiment across the social platforms relevant to your brand, with alerting so your team can engage positive moments and respond to problems quickly.
Where it fits
Part of the RE² Engine
Social Media Monitoring is part of RE² Pulse — always-on mention and sentiment monitoring focused on social platforms. It's the social listening dimension of the early-warning layer in Measurement & Intelligence.
Explore RE² PulseHow it works
A clear, repeatable process
Listening Setup
We configure listening for your brand, products, and people across relevant platforms.
Sentiment & Trends
We track sentiment and conversation trends to distinguish noise from signal.
Alerts & Response
We alert you to mentions and spikes so you can engage or respond in time.
Inside the work
What's included
Conversations about your brand happen whether you're listening or not. We monitor social platforms so you catch mentions, sentiment, and issues as they happen.
- 01Social listening configuration
- 02Mention and hashtag tracking
- 03Sentiment analysis
- 04Spike and issue alerting
- 05Engagement opportunity reporting
Proof
Catching the spike
“A post about us started gaining traction and we were able to engage while it was still positive.”
Social listening that turned a viral moment into an engagement win.
FAQ
Common questions
- How is this different from reputation monitoring?
- It's the social-specific dimension of the same Pulse discipline, tuned to fast-moving social conversation.
- Which platforms do you cover?
- The platforms where your audience talks about your category, configured to your brand.
- How does this fit the RE² Engine?
- It feeds RE² Pulse, social listening within Measurement & Intelligence.
Keep exploring
More services in RE² Pulse
Other agency services that power this RE² component.
Ready to put Social Media Monitoring to work?
Talk to our team and see how Social Media Monitoring fits into your reputation equity plan.
Talk to Our Team